It's easy! Select the model, carrier, capacity, and condition of the device and receive an immediate cash offer. Once the trade-in order is placed, you'll receive a confirmation email explaining next steps.
No, you only need to include the device to receive the full quoted amount. Any accessories are not required and we are not able to pay an additional amount for them.
Typically payments are issued within two business days after the package is received. However, it can take up to five business days depending on volume. Ensuring the device is clear for activation and is exactly as described in the quoted offer will help expedite the payment process.
Shipping is 100% free! All you need to do is print out the prepaid shipping label that is provided to you at checkout and apply to the box you're shipping. Please note if you would like to purchase insurance for your package you can do so at your local post office.
We run a series of diagnostic tests on each device to make sure the item is as described. In some cases we'll find that the item is a different condition or model than listed in the offer details. In these situations we'll reach out to the customer with our findings and offer the option to accept the updated offer amount, or decline the new offer and have their item shipped back to them free of charge. We guarantee the full quoted amount or we'll send your item back free of charge!
Yes, please remove your SIM card from the device before shipping. Any SIM cards included in shipments will be disposed of.
We offer three different payment methods to choose from: PayPal payment, standard paper check, or a Deluxe "e-Check", which is an electronic check sent by email. The PayPal and eCheck payment methods are immediate deliveries, while paper checks usually arrive in 3-5 business days.
Yes you can! Although each order receives a unique order ID, packing slip, and shipping label, you may ship multiple devices in one box. Please be sure to include the individual packing slips for each device as this will help expedite the inspection and payment process.